Accounts & Door-to-Door Collection

Module for service account and door-to-door collection management

Connect service accounts, crews and vehicles, plan services and track field activities. Records feed TARIP data and ARERA indicators.

Administration and door-to-door collection dashboard preview
  • Pay-as-you-throw tariffs

    Collections and deliveries by service account.

  • Tracked requests

    Service requests, complaints and handling times.

  • ARERA indicators

    Activations, changes and closures.

Account and container management

Every account, whether individual, residential or public, is precisely tracked and verified. EWM automatically records emptying, waste deliveries and anomalies, integrating them into KPIs and dashboards aligned with ARERA.

Administration

Operational management. Every activity, in view.

From the map to fieldwork: plan, assign and verify collections and tasks, keeping crews and offices aligned.

Digital work orders

From the office to the crew, every task follows a clear, shared workflow.

AssignmentsCrews and shiftsActivity history
Work ordersIllustrative preview
Work order · On-call collectionAssigned
Creation
Crew A
3
Completion
Central zoneMorning shift
  • Create and assign routine and exceptional work, repairs and on-call collections.
  • Tasks reach mobile devices with instructions and real-time updates.
  • Track progress, revisions and task completion in the same history.

Zones, routes and crews

Turn the territory into a work plan: defined zones, clear routes and assigned crews.

Map and boundariesRoutesCoverage
Operational mapIllustrative preview
Collection route3 stops · Vehicle 01
Central zoneCrew AAssigned route
  • Draw zones and link streets, addresses, service accounts and containers; update records from external sources.
  • Assign crews and shifts and optimise routes around vehicles, operators, time and constraints.
  • Compare coverage and activities to identify repeated passes and underserved areas.

Service requests: from report to resolution

One request, one owner, a clear status. Follow every step through to resolution.

PriorityAcknowledgementSLA
Service requestsIllustrative preview
CASE · #1245High priority

Damaged bin

Central zone · Via Roma
Assigned toCrew A
Current statusIn progress
Photo attachedTimes tracked
  1. Received
  2. Acknowledgement
  3. Resolved
  • Collect requests from citizens and offices and classify them by type and priority.
  • Link the request to the crew and the tasks required to resolve it.
  • Monitor acknowledgement and resolution times, SLAs and periodic documents.

Documentation and reporting

Organised operational data, from service monitoring to document preparation.

DECARERAMUDXLS exports
Documents and reportsIllustrative preview
DEC reportXLS
ARERA indicatorsXLS
MUD schedulesXLS
  • Dashboards and reports for managers and contract execution directors (DEC), with activities, requests and ARERA indicators.
  • MUD schedules by waste type, origin and destination, with completeness and consistency checks.
  • XLS exports, registers, declarations and receipts linked to activities, with role-based access.
Vehicle Management

Your fleet. Every vehicle, every route.

An operational view of vehicle status, costs and coverage to schedule tasks and verify completed services.

Explore the operator app

Vehicle records and maintenance

All vehicle information and deadlines in one accessible record.

GPSDeadlinesMaintenance
Vehicle recordIllustrative preview
Vehicle 01Operational
DepotOperations base
Cost centreCollection
Inspection · Scheduled deadline
  • Number plate, specifications, depot, status and cost centre, linked to work orders.
  • GPS location and history, with route replay and export.
  • Servicing, repairs, inspections, insurance, vehicle tax and tyres by date, mileage or engine hours; suppliers, documents and estimated and actual costs in the history.

Vehicle status and onboard data

Vehicle signals become useful information for service continuity.

CAN-busTelemetryAlerts
Onboard parametersIllustrative preview
BatteryCAN-bus
FuelTelemetry
Monitoring and alerts
  • CAN-bus integration for battery, fuel and onboard parameters.
  • Dashboards and automatic alerts to identify anomalies and prevent downtime.
  • Telemetry linked to activities for shared operational monitoring.

Fleet use and costs

Link completed work to costs by vehicle, period and cost centre.

Engine hoursPower take-offCost centres
Use and costsIllustrative preview
Vehicle 01By period
UseEngine hours / km
EquipmentPower take-off hours
MaintenanceActual costs
Summary by cost centre
  • Daily use, activities, customers and jobs linked to work orders.
  • Costs calculated using configured rates for engine hours, power take-off and mileage.
  • Maintenance and other expenses in summaries; comparisons of consumption, productivity, movement, work and idle time.

Street cleaning planning and verification

From scheduled routes to recorded work: a clear view of coverage.

Scheduled / completedStreet coverageTechnical quality
Street cleaning scheduleIllustrative preview
Central zone · ScheduleRecurring
Scheduled route
Recorded activity
Work / transitSegments to review
  • Routes on street segments, calendars, recurring services, time windows and vehicles; suspensions and exceptional work.
  • Compare schedules, GPS and equipment signals, distinguishing work from transit without counting segments twice.
  • Complete or partial outcomes, work outside scheduled windows and revisions with late data, to improve frequencies and resources.
⚖️ ARERA / TQRIF indicators

Software for ARERA indicators and TQRIF quality

EWM connects requests, complaints and interventions to waste service processing times. Records feed indicators and reports supporting the obligations applicable to your management area.

Operational data and regulatory scheme

Data from the door-to-door, administration, fleet and collection-centre modules connects field work to reporting. During configuration, we check the regulatory scheme adopted, relevant indicators and required formats. The platform supports the quality process without replacing the operator’s responsibilities.

Contractual and technical KPIs always up to date

Requests, responses, collections and work orders produce dates and statuses available in dashboards. Before reporting, records must be checked for completeness and consistency, alongside applicable contractual and technical indicators. The software does not confer ARERA certification.Explore ARERA and TQRIF obligations

Technical quality
No
Yes
Contractual quality
No
Scheme IMinimum level
Scheme IIIIntermediate level
Yes
Scheme IIIntermediate level
Scheme IVAdvanced level

Obligations increase from scheme I to scheme IV

One platform to manage and report on service quality

Get a modular quote and choose whether to integrate door-to-door collection, fleet or apps. We will send a clear summary of timelines, costs and integrations.

EWM - Eco Waste Management
UNI EN ISO 9001:2015 certificationUNI EN ISO/IEC 27001:2022 certification

Eco Waste Management

info@ewm.ct.it

VAT No.: 06054010878

Certified email (PEC): ewm@pec.it